Defining Score Ranges and Outcome Labels
Once you have assigned score values to your answers, you need to define the ranges that those scores will fall into. Each range represents an outcome — a group of customers who scored similarly and should receive the same product recommendation. You can also give each range a label to describe the outcome.
Accessing the Score Range Editor
Open your quiz in the Quizify editor
Go to the Results tab
You will see a default result category already created — this is where you configure your first range
To add more ranges, click Add Result Category
If the Results tab is not showing score range options, confirm that your quiz is set to score-based recommendation mode in the quiz settings.
Creating a Score Range
Each result category has the following fields:
Start Score — the minimum score that falls into this range
End Score — the maximum score that falls into this range
Title — a short outcome label shown to the customer (e.g., "Sensitive", "Balanced", "Oily", or "Beginner", "Intermediate", "Advanced")
Description — optional supporting text to display on the result page for this outcome
Products — the products to recommend when a customer's score falls in this range
To set up your first range, fill in these fields on the default result category and save. To add more ranges, click Add Result Category and repeat the process for each outcome.
Ensuring Your Ranges Cover All Possible Scores
Every score a customer can achieve must fall into one of your defined ranges. If there is a gap — for example, your ranges cover 0–20 and 31–50 but nothing covers 21–30 — any customer who scores in that gap will not receive a product recommendation.
Before finalising your ranges:
Calculate the minimum possible total a customer can score (sum of all minimum answer values)
Calculate the maximum possible total a customer can score (sum of all maximum answer values)
Make sure your ranges cover every integer between the minimum and maximum with no gaps and no overlaps
Example:
Range | Label |
|---|---|
0–15 | Mild |
16–30 | Moderate |
31–50 | Intensive |
If the minimum total a customer can achieve is 0 and the maximum is 50, these three ranges together cover every possible score.
Give yourself a small buffer by setting your lowest range to start at 0 and your highest range to end well above the theoretical maximum. This ensures no customer falls outside the defined ranges due to an unexpected edge case.
What Happens If a Score Falls Outside All Ranges
If a customer's total score does not fall into any defined range, no product recommendation will be shown on their result page. This is most often caused by a gap in the range definitions or by an answer value that is higher than expected.
To fix this, review your ranges and ensure there are no gaps. Also check that no answer values exceed the upper bound of your highest range.
Title and Description
The Title you enter for a result category identifies the outcome and is shown to the customer on the result page — for example, "Your result: Sensitive Skin" or "Your level: Beginner."
The Description is optional supporting text that appears below the title on the result page. Use it to explain the outcome, give skincare advice, or set context for the product recommendations.
Choose titles that are meaningful and customer-facing. Avoid internal codes or abbreviations — the title should communicate the outcome clearly if it is displayed.