Integration Not Sending Quiz Data

If a connected integration — Mailchimp, Klaviyo, Zapier, Make, or another platform — is not receiving data after quiz submissions, work through this guide to identify the cause.

Step 1: Confirm the Integration Is Connected

First, check that the integration is actually connected and active in Quizify.

Go to Integrations in the Quizify navigation
Find the integration you expect to be sending data
Check its status — it should show as Connected or Active
If it shows as disconnected or shows an error, reconnect it

Step 2: Check the API Key Is Valid

Most integrations authenticate using an API key. API keys can expire, be revoked, or be entered incorrectly.

In the integration settings, review the API key that is saved
Log in to your email platform or tool and generate a new API key
Update the API key in Quizify and save
Complete a test quiz to see if data syncs

Step 3: Confirm the Email Field Is Enabled

For email marketing platform integrations (Mailchimp, Klaviyo, Brevo, etc.), the integration only syncs contacts who have provided an email address. Without the email field in your user information form, no contacts will be synced — even if the integration is connected.

Open the quiz in Quizify
Go to the User Info Form settings
Confirm the email field is enabled
Confirm the form itself is enabled

Step 4: Check for Per-Quiz Integration Overrides

If you have configured per-quiz integration settings (Separate App Connection) for the quiz, those settings override the global integration. The global platform may not be receiving data because the quiz is configured to send to a different destination — or to no destination at all.

Open the quiz in Quizify
Go to Settings
Check for a Separate App Connection or per-quiz integration section
Review what is configured and adjust if needed

Step 5: Check for a Sync Delay

Most integrations sync in real time, but occasional delays can occur during high-traffic periods. Wait 5–10 minutes after a test submission before concluding data has not arrived.

Step 6: Submit a Fresh Test

After checking and updating the integration settings:

Complete a test quiz using a real email address you can check
Wait a few minutes
Check the destination platform for the new contact

A fresh test confirms whether the integration is now working after your changes.

Frequently asked questions

How do I test if my integration is working?

Complete a test quiz submission using a real email address. Then check your connected platform for the new contact. If the contact does not appear within 5–10 minutes, the integration is not sending data. Check the connection status, API key, and email field configuration in Quizify.

Is there a delay between quiz submission and data syncing?

Quizify sends data in real time. In most cases, contact data arrives within seconds to a minute. If data consistently does not arrive within 10 minutes, there is likely a configuration issue rather than a delay.

My API key was regenerated — do I need to reconnect the integration?

Yes. When you regenerate an API key in your email platform, the old key saved in Quizify becomes invalid. Update the API key in Quizify's integration settings with the new key and save. The integration will then resume working.

My integration was working and suddenly stopped — what happened?

The most common causes of a sudden stoppage are: the API key was regenerated in the platform (which invalidates the old key saved in Quizify); the connected account's permissions changed; or the platform's API had a temporary outage. Start by updating the API key in Quizify and testing again.

The integration is connected but no data is arriving in the platform.

Confirm all three conditions are met:

(1) The integration shows as Connected in Quizify,

(2) The API key is valid and up to date, and

(3) The email field is enabled in the user information form.

If all three are correct, check whether a per-quiz override is routing data to a different destination.