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If a connected integration — Mailchimp, Klaviyo, Zapier, Make, or another platform — is not receiving data after quiz submissions, work through this guide to identify the cause.

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Step 1: Confirm the Integration Is Connected

First, check that the integration is actually connected and active in Quizify.
  1. Go to Integrations in the Quizify navigation
  2. Find the integration you expect to be sending data
  3. Check its status — it should show as Connected or Active
  4. If it shows as disconnected or shows an error, reconnect it

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Step 2: Check the API Key Is Valid

Most integrations authenticate using an API key. API keys can expire, be revoked, or be entered incorrectly.
  1. In the integration settings, review the API key that is saved
  2. Log in to your email platform or tool and generate a new API key
  3. Update the API key in Quizify and save
  4. Complete a test quiz to see if data syncs

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Step 3: Confirm the Email Field Is Enabled

For email marketing platform integrations (Mailchimp, Klaviyo, Brevo, etc.), the integration only syncs contacts who have provided an email address. Without the email field in your user information form, no contacts will be synced — even if the integration is connected.
  1. Open the quiz in Quizify
  2. Go to the User Info Form settings
  3. Confirm the email field is enabled
  4. Confirm the form itself is enabled

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Step 4: Check for Per-Quiz Integration Overrides

If you have configured per-quiz integration settings (Separate App Connection) for the quiz, those settings override the global integration. The global platform may not be receiving data because the quiz is configured to send to a different destination — or to no destination at all.
  1. Open the quiz in Quizify
  2. Go to Settings
  3. Check for a Separate App Connection or per-quiz integration section
  4. Review what is configured and adjust if needed

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Step 5: Check for a Sync Delay

Most integrations sync in real time, but occasional delays can occur during high-traffic periods. Wait 5–10 minutes after a test submission before concluding data has not arrived.

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Step 6: Submit a Fresh Test

After checking and updating the integration settings:
  1. Complete a test quiz using a real email address you can check
  2. Wait a few minutes
  3. Check the destination platform for the new contact
A fresh test confirms whether the integration is now working after your changes.