# Quizify Help Center

## Docs

- [Billing and Payment Issues](https://store-docs.quizify.io/account-and-plans/billing/billing-and-payment-issues.md): Guide to resolving Quizify billing issues — unexpected charges, failed payments, overage charges, and how Quizify billing works through Shopify's app billing system.
- [Upgrading or Downgrading Your Plan](https://store-docs.quizify.io/account-and-plans/billing/upgrading-or-downgrading-your-plan.md): How to upgrade or downgrade your Quizify plan from within Shopify admin, what happens to existing quizzes and data when you change plans, and billing implications.
- [Understanding Submission Limits](https://store-docs.quizify.io/account-and-plans/plans-and-limits/understanding-submission-limits.md): Explains how Quizify submission limits work — what counts as a submission, what happens when the limit is reached, and how overage charges apply on paid plans.
- [How Quizzes Display on Desktop and Mobile](https://store-docs.quizify.io/embedding-and-display/display-behavior/how-quizzes-display-on-desktop-and-mobile.md): Explains how Quizify quiz layout adapts between desktop and mobile — covering key layout differences, column behaviour, image sizing, and device-specific considerations.
- [Mobile Responsiveness](https://store-docs.quizify.io/embedding-and-display/display-behavior/mobile-responsiveness.md): Covers how Quizify quizzes are designed to work on all mobile devices — responsive layout, touch interaction, mobile browser compatibility, and troubleshooting tips.
- [Where You Can Place a Quiz on Your Store](https://store-docs.quizify.io/embedding-and-display/display-behavior/where-you-can-place-a-quiz-on-your-store.md): Overview of all placement options for a Quizify quiz — embedded pages, popup triggered by a link or button, automatic popup, and result widget — with guidance on which suits different goals.
- [Adding a Quiz to a Collection Page](https://store-docs.quizify.io/embedding-and-display/embed-quiz/adding-a-quiz-to-a-collection-page.md): How to add a Quizify quiz to a Shopify collection page — using the app block for no-code inline embedding in the theme editor, or the direct link to open it as a popup from a button.
- [Adding a Quiz to a Product Page](https://store-docs.quizify.io/embedding-and-display/embed-quiz/adding-a-quiz-to-a-product-page.md): How to add a Quizify quiz to a Shopify product page — using the app block for no-code inline embedding, or the direct link to open the quiz as a popup from a button.
- [Adding a Quiz to Your Homepage](https://store-docs.quizify.io/embedding-and-display/embed-quiz/adding-a-quiz-to-your-homepage.md): How to add a Quizify quiz to your Shopify homepage — using the app block for no-code inline embedding in the theme editor, or the direct link to open the quiz as a popup from a hero button.
- [Adding a Quiz Using the App Block](https://store-docs.quizify.io/embedding-and-display/embed-quiz/adding-a-quiz-using-the-app-block.md): How to add a Quizify quiz to a Shopify page section using the app block in the theme editor — no coding required. Enter the quiz ID and the quiz renders directly in that section.
- [Enabling the Quizify App Embed](https://store-docs.quizify.io/embedding-and-display/embed-quiz/enabling-the-quizify-app-embed.md): Critical first step: how to activate the Quizify app embed block in the Shopify Theme Editor — required for any quiz to display on your storefront.
- [Configuring Popup Delay and Display Frequency](https://store-docs.quizify.io/embedding-and-display/popup-display/configuring-popup-delay-and-display-frequency.md): How to set the time delay before the quiz popup appears and configure how often it shows to the same visitor — immediately or after a delay, and never again or after a set period.
- [Triggering the Popup on Specific Pages](https://store-docs.quizify.io/embedding-and-display/popup-display/triggering-the-popup-on-specific-pages.md): How to configure the Quizify quiz popup to appear only on a specific page or on all pages of your store — using the Select Page setting in the Popup Quiz section of the Publish tab.
- [Result Widget](https://store-docs.quizify.io/embedding-and-display/result-widget/result-widget.md): How to add the Result Widget app block to your Shopify store so returning customers can view their past quiz questions, answers, and recommended products without retaking the quiz.
- [Quiz Flow](https://store-docs.quizify.io/getting-started/basic-concepts/quiz-flow.md): Explains how a customer progresses through a Quizify quiz — from the optional Intro Step through questions to the result — and the optional steps you can add to the flow.
- [Quiz Responses](https://store-docs.quizify.io/getting-started/basic-concepts/quiz-responses.md): Explains what happens when a customer submits a quiz — what data is captured, where it's stored in Quizify, and how it can be exported or sent to integrations.
- [Build from a Template](https://store-docs.quizify.io/getting-started/first-quiz-creation/build-from-a-template.md): How to browse, select, and customise a pre-built quiz template in Quizify — the fastest way to get a professional quiz live on your Shopify store.
- [Build from Scratch](https://store-docs.quizify.io/getting-started/first-quiz-creation/build-from-scratch.md): A step-by-step walkthrough of creating a new quiz in Quizify manually — naming it, adding questions, configuring recommendations, and publishing.
- [Quiz Creation Overview](https://store-docs.quizify.io/getting-started/first-quiz-creation/quiz-creation-overview.md): An overview of the two ways to create a quiz in Quizify — building from scratch or using a template — to help you choose the best starting point for your store.
- [Accessing the Dashboard](https://store-docs.quizify.io/getting-started/installation-and-setup/accessing-the-dashboard.md): How to open the Quizify dashboard from your Shopify admin panel, what the dashboard shows on first load, and steps to take if the dashboard won't open.
- [Dashboard Overview](https://store-docs.quizify.io/getting-started/installation-and-setup/dashboard-overview.md): A guided tour of the Quizify dashboard covering the main navigation sections: quiz list, submissions, analytics, integrations, and settings.
- [Installing Quizify](https://store-docs.quizify.io/getting-started/installation-and-setup/installing-quizify.md): Learn how to find and install Quizify from the Shopify App Store, grant the required permissions, and access the app for the first time after installation.
- [Home](https://store-docs.quizify.io/index.md): Browse the Quizify Help Center by topic to find setup guides, feature walkthroughs, and troubleshooting help.
- [Connecting Facebook Pixel to Your Quiz](https://store-docs.quizify.io/integrations-and-automation/analytics-integrations/connecting-facebook-pixel-to-your-quiz.md): How to connect your Facebook Pixel to Quizify, what quiz events are fired (start, complete, add to cart), and how to use quiz event data in Facebook Ads Manager.
- [Connecting Google Analytics to Your Quiz](https://store-docs.quizify.io/integrations-and-automation/analytics-integrations/connecting-google-analytics-to-your-quiz.md): How to connect Google Analytics to Quizify, what quiz events are tracked (start, question view, completion, add-to-cart), and how to view quiz data in your GA dashboard.
- [Connecting Quizify to Make](https://store-docs.quizify.io/integrations-and-automation/crm-and-external-tools/connecting-quizify-to-make.md): How to connect Quizify to Make (formerly Integromat) — entering a Make webhook URL in Quizify, setting up a scenario, and what quiz data is available in the payload.
- [Connecting Quizify to Zapier](https://store-docs.quizify.io/integrations-and-automation/crm-and-external-tools/connecting-quizify-to-zapier.md): How to connect Quizify to Zapier, what quiz data is available in the trigger payload, and how to build Zaps that automate actions when a quiz is submitted.
- [Customising the Customer Email Template](https://store-docs.quizify.io/integrations-and-automation/customer-email-templates/customising-the-customer-email-template.md): How to edit the automated post-quiz email template in Quizify — customising the email body, subject line, sender name, and adding dynamic variables for personalisation.
- [Setting Up an Automated Post-Quiz Email](https://store-docs.quizify.io/integrations-and-automation/customer-email-templates/setting-up-an-automated-post-quiz-email.md): How to configure Quizify to send an automated email to customers after they complete the quiz — enabling the email, setting the sender name and address, and writing the subject line.
- [Using Dynamic Fields in the Customer Email](https://store-docs.quizify.io/integrations-and-automation/customer-email-templates/using-dynamic-fields-in-the-customer-email.md): Reference guide for all dynamic variables available in Quizify's post-quiz customer email — with a description of what each outputs and example usage in the template.
- [Connecting Active Campaign to Quizify](https://store-docs.quizify.io/integrations-and-automation/email-and-marketing-tools/connecting-active-campaign-to-quizify.md): Step-by-step guide to connecting Active Campaign to Quizify — entering your API key and URL, selecting a contact list, and syncing quiz leads as Active Campaign contacts.
- [Connecting Brevo to Quizify](https://store-docs.quizify.io/integrations-and-automation/email-and-marketing-tools/connecting-brevo-to-quizify.md): Step-by-step guide to connecting Brevo (formerly Sendinblue) to Quizify — entering your API key, selecting a contact list, and syncing quiz leads to Brevo.
- [Connecting Email Marketing Platforms: An Overview](https://store-docs.quizify.io/integrations-and-automation/email-and-marketing-tools/connecting-email-marketing-platforms-an-overview.md): Overview of all email marketing integrations in Quizify — Mailchimp, Klaviyo, Active Campaign, Brevo, Omnisend — how they work and what data is synced on submission.
- [Connecting Klaviyo to Quizify](https://store-docs.quizify.io/integrations-and-automation/email-and-marketing-tools/connecting-klaviyo-to-quizify.md): Step-by-step guide to connecting Klaviyo to Quizify — entering your API key, selecting a list, and syncing quiz leads with answer tags as Klaviyo profile properties.
- [Connecting Mailchimp to Quizify](https://store-docs.quizify.io/integrations-and-automation/email-and-marketing-tools/connecting-mailchimp-to-quizify.md): Step-by-step guide to connecting Mailchimp to Quizify — entering your API key, selecting the audience/list, and syncing quiz leads with answer tags as Mailchimp contact tags.
- [Connecting Omnisend to Quizify](https://store-docs.quizify.io/integrations-and-automation/email-and-marketing-tools/connecting-omnisend-to-quizify.md): Step-by-step guide to connecting Omnisend to Quizify — entering your API key and configuring audience settings so quiz leads sync to Omnisend contacts with answer tags.
- [Sending Quiz Leads to Your Email Platform](https://store-docs.quizify.io/integrations-and-automation/email-and-marketing-tools/sending-quiz-leads-to-your-email-platform.md): Explains what data Quizify sends to connected email platforms after a quiz submission — name, email, phone, answer tags — when it syncs, and how to verify data is arriving.
- [Connecting JudgeMe to Display Reviews](https://store-docs.quizify.io/integrations-and-automation/review-app-integrations/connecting-judge-me-to-display-reviews.md): How to connect Judge.me to Quizify so product reviews from JudgeMe are displayed alongside recommended products on the quiz result page.
- [Connecting Loox to Display Reviews](https://store-docs.quizify.io/integrations-and-automation/review-app-integrations/connecting-loox-to-display-reviews.md): How to connect Loox to Quizify so Loox product reviews appear alongside recommended products on the quiz result page, adding social proof to quiz outcomes.
- [Connecting Trustoo to Display Reviews](https://store-docs.quizify.io/integrations-and-automation/review-app-integrations/connecting-trustoo-to-display-reviews.md): How to connect Trustoo to Quizify so Trustoo product reviews are shown alongside recommended products on the quiz result page, increasing trust and conversions.
- [Connecting Shopify Customers to Quizify](https://store-docs.quizify.io/integrations-and-automation/shopify/connecting-shopify-customers-to-quizify.md): How to enable the Shopify Customers integration — automatically creates or updates Shopify customer accounts when quiz takers submit their details, syncs marketing consent, and applies a Quizify tag for easy segmentation.
- [Linking Answers to Product Tags](https://store-docs.quizify.io/product-recommendations/how-recommendations-work/linking-answers-to-product-tags.md): How to enter a Shopify product tag in an answer link so all products carrying that tag appear as recommendations on the result page when that answer is selected.
- [Linking Answers to Product Variants](https://store-docs.quizify.io/product-recommendations/how-recommendations-work/linking-answers-to-product-variants.md): How to link a quiz answer to a specific product variant (e.g., size S, colour blue) rather than the full product, for precise variant-level recommendations on the result page.
- [Linking Answers to Products](https://store-docs.quizify.io/product-recommendations/how-recommendations-work/linking-answers-to-products.md): Step-by-step guide to linking individual answer options to specific Shopify products in Quizify so those products appear on the result page when selected.
- [Score-Based Recommendations](https://store-docs.quizify.io/product-recommendations/how-recommendations-work/score-based-recommendations.md): Explains how score-based recommendations work — answers carry point values, scores accumulate into a total, and the total falls into a range that maps to product recommendations.
- [Adding a Discount Coupon](https://store-docs.quizify.io/product-recommendations/result-page/adding-a-discount-coupon.md): How to add a discount coupon to the Quizify result page — the Thank You Page type has a dedicated discount code field, while Normal, Score, and Type quizzes require the code to be added manually to the result content.
- [Customising the Result Page](https://store-docs.quizify.io/product-recommendations/result-page/customising-the-result-page.md): Guide to the result page settings in Quizify — covering layout options, content sections, product information displayed, and the overall structure of the result page.
- [Hiding Unavailable Products](https://store-docs.quizify.io/product-recommendations/result-page/hiding-unavailable-products.md): How to enable the setting in Quizify that automatically hides out-of-stock or unavailable products and variants from the quiz result page in real time.
- [Randomising Product Order](https://store-docs.quizify.io/product-recommendations/result-page/randomising-product-order.md): How to enable random product ordering so recommended products are displayed in a different order each time a customer views the Quizify result page.
- [Setting Up a Thank You Page](https://store-docs.quizify.io/product-recommendations/result-page/setting-up-a-thank-you-page.md): How to configure the result page content for the Thank You Page recommendation type in Quizify, which ends the quiz with a custom message and no product recommendations.
- [Displaying the Score on the Result Page](https://store-docs.quizify.io/product-recommendations/score-recommendations/displaying-the-score-on-the-result-page.md): How to display the customer's final quiz score on the result page using the {{ Score result }} shortcode — insert it into your result page content to show the numeric total alongside any custom text you add.
- [Mapping Score Ranges to Products](https://store-docs.quizify.io/product-recommendations/score-recommendations/mapping-score-ranges-to-products.md): How to link each score range to product recommendations in Quizify so customers whose total score falls in that range see those specific products on the result page.
- [Linking Answers to Collections](https://store-docs.quizify.io/product-recommendations/setting-up-recommendations/linking-answers-to-collections.md): How to link a quiz answer to a Shopify collection so all products in that collection appear as recommendations on the result page when the answer is selected.
- [Thank You Page with No Product Recommendation](https://store-docs.quizify.io/product-recommendations/setting-up-recommendations/thank-you-page-with-no-product-recommendation.md): How to set up a quiz using the Thank You Page recommendation type in Quizify, which ends the quiz with a custom message rather than showing any product recommendations.
- [Creating Result Types](https://store-docs.quizify.io/product-recommendations/type-recommendations/creating-result-types.md): How to create the named result types in Quizify (e.g., \"Oily Skin\", \"Dry Skin\") that answer votes will map to, determining each customer's quiz outcome.
- [Customising the Appearance of Each Result Type](https://store-docs.quizify.io/product-recommendations/type-recommendations/customising-the-appearance-of-each-result-type.md): How to set a unique heading, description, and image for each result type in Quizify, and how to use the {{ Type result }} shortcode to display the winning type name anywhere in the result page content.
- [Mapping Result Types to Products](https://store-docs.quizify.io/product-recommendations/type-recommendations/mapping-result-types-to-products.md): How to link each result type to specific product recommendations so the winning type at quiz end determines which products appear on the result page for that customer.
- [Adding Tags to Quiz Answers](https://store-docs.quizify.io/quiz-creation-and-management/answer-tags/adding-tags-to-quiz-answers.md): Step-by-step guide to adding tags to individual answer options in Quizify — where to find the tag field, how to enter tags, and adding multiple tags to one answer.
- [How Answer Tags Sync to Integrations](https://store-docs.quizify.io/quiz-creation-and-management/answer-tags/how-answer-tags-sync-to-integrations.md): Technical reference explaining how answer tags are transmitted to Mailchimp, Klaviyo, Zapier, Make, and other connected platforms after a quiz submission.
- [Using Answer Tags to Segment Quiz Leads](https://store-docs.quizify.io/quiz-creation-and-management/answer-tags/using-answer-tags-to-segment-quiz-leads.md): How to use answer tags to create audience segments — filtering submissions by tag in Quizify and leveraging tags in email marketing platforms for targeted campaigns.
- [What Are Answer Tags?](https://store-docs.quizify.io/quiz-creation-and-management/answer-tags/what-are-answer-tags.md): Explains answer tags in Quizify — labels attached to individual answer options used to segment customers and send structured data to email platforms and automation tools.
- [Conditional Logic Examples and Use Cases](https://store-docs.quizify.io/quiz-creation-and-management/logic-jump/conditional-logic-examples-and-use-cases.md): Real-world examples showing how to use logic jumps and show/hide conditions in Quizify to build smart, branching quiz flows for common store types.
- [Setting Up Logic Jumps](https://store-docs.quizify.io/quiz-creation-and-management/logic-jump/setting-up-logic-jumps.md): Step-by-step guide to creating a logic jump in Quizify — where a customer is routed to a specific question based on how they answered a previous question.
- [Showing or Hiding Questions Based on Answers](https://store-docs.quizify.io/quiz-creation-and-management/logic-jump/showing-or-hiding-questions-based-on-answers.md): How to configure show/hide conditions in Quizify so certain questions only appear — or are automatically skipped — based on a customer's previous answer.
- [Troubleshooting Conditional Logic](https://store-docs.quizify.io/quiz-creation-and-management/logic-jump/troubleshooting-conditional-logic.md): How to diagnose and fix common conditional logic issues in Quizify — including questions skipping unexpectedly, logic jumps not triggering, and broken rules after question deletion.
- [Adding Descriptions to Answer](https://store-docs.quizify.io/quiz-creation-and-management/questions-and-answers/adding-descriptions-to-answer.md): How to add a description or tooltip to individual answer options in Quizify — providing extra context that appears inline or when a customer hovers over the answer.
- [Adding Images to Answer](https://store-docs.quizify.io/quiz-creation-and-management/questions-and-answers/adding-images-to-answer.md): How to add images to answer options in Quizify, set a hover image shown when customers mouse over an answer, and customise icon colours for image-based answers.
- [Adding Questions to Your Quiz](https://store-docs.quizify.io/quiz-creation-and-management/questions-and-answers/adding-questions-to-your-quiz.md): Step-by-step guide to adding questions to a Quizify quiz — selecting a question type, writing the question and answers, setting order, and saving.
- [Editing Questions and Answers](https://store-docs.quizify.io/quiz-creation-and-management/questions-and-answers/editing-questions-and-answers.md): How to edit existing questions and answers in a Quizify quiz — updating text, reordering answers, adding new options, and deleting questions or answer choices.
- [Limiting Answer Selections](https://store-docs.quizify.io/quiz-creation-and-management/questions-and-answers/limiting-answer-selections.md): How to set a maximum selection limit on Multiple Selection questions in Quizify so customers can only choose up to a set number of answer options.
- [Questions Required or Optional](https://store-docs.quizify.io/quiz-creation-and-management/questions-and-answers/making-questions-required-or-optional.md): How to mark a question as required so customers must answer it before proceeding, or optional so they can skip it — and how this affects the quiz experience.
- [Question Types](https://store-docs.quizify.io/quiz-creation-and-management/questions-and-answers/question-types.md): A complete reference guide to all 10+ question types in Quizify — what each type looks like, when to use it, and any type-specific configuration options.
- [Creating a New Quiz](https://store-docs.quizify.io/quiz-creation-and-management/quiz-setup/creating-a-new-quiz.md): A detailed step-by-step guide to creating a new quiz in Quizify — covering the quiz name, recommendation type selection, and initial configuration before adding questions.
- [Deleting a Quiz](https://store-docs.quizify.io/quiz-creation-and-management/quiz-setup/deleting-a-quiz.md): How to permanently delete a quiz from Quizify, what happens to its submissions and embed codes after deletion, and what to do before deleting a live quiz.
- [Duplicating a Quiz](https://store-docs.quizify.io/quiz-creation-and-management/quiz-setup/duplicating-a-quiz.md): How to create a copy of an existing quiz in Quizify, what is included in the duplicate (questions, answers, settings), and common use cases like A/B testing.
- [Editing a Quiz](https://store-docs.quizify.io/quiz-creation-and-management/quiz-setup/editing-a-quiz.md): How to open an existing quiz in Quizify and make changes to questions, answers, settings, or design — and how to save and apply those changes to the live quiz.
- [Collecting Customer Information](https://store-docs.quizify.io/quiz-creation-and-management/user-information-form/collecting-customer-information.md): How to use the User Information Form to collect customer contact details, control which fields are required or optional, and understand where submitted data appears and how it syncs to your email platform.
- [Marketing Consent](https://store-docs.quizify.io/quiz-creation-and-management/user-information-form/marketing-consent.md): How to add a marketing consent or email confirmation checkbox to the user information form so customers actively opt in to receiving emails from your store.
- [Customising the Quiz Loader and Animations](https://store-docs.quizify.io/quiz-design-and-customization/advanced-display-options/customising-the-quiz-loader-and-animations.md): How to customise the loading animation shown while your Quizify quiz initialises — choosing a loader style, uploading a custom GIF, and setting colour and size.
- [Quiz Display Behaviour Settings](https://store-docs.quizify.io/quiz-design-and-customization/advanced-display-options/quiz-display-behaviour-settings.md): Reference guide for Quizify's display behaviour settings — auto-scroll, sticky navigation header, question step progress indicator, and answer selection info display.
- [Quizify Branding on Your Quiz](https://store-docs.quizify.io/quiz-design-and-customization/advanced-display-options/quizify-branding-on-your-quiz.md): Quizify does not display any branding on your quiz. All quizzes are white-label by default across all plans — no \"Powered by Quizify\" label or attribution is shown to customers.
- [Customising Your Quiz Design](https://store-docs.quizify.io/quiz-design-and-customization/design-settings/customising-your-quiz-design.md): Overview of all design settings available in Quizify and where to find them — a starting point before reading individual design setting docs for fonts, colours, and layout.
- [Customising Quiz Button and Label Text](https://store-docs.quizify.io/quiz-design-and-customization/language/customising-quiz-button-and-label-text.md): How to change all UI text labels in your Quizify quiz — including Next, Back, Submit, and Load More buttons — to match your brand voice or set up in a different language.
- [Setting Up Multi-Language Text](https://store-docs.quizify.io/quiz-design-and-customization/language/setting-up-multi-language-text.md): How to configure all quiz UI labels and button text in a different language in Quizify — using the language selector for automatic population or editing fields manually.
- [Tracking Leads and Revenue](https://store-docs.quizify.io/submissions-and-data/analytics-and-performance/tracking-leads-and-revenue.md): How to track the number of leads (email captures) and revenue attributed to quiz completions in Quizify analytics, to measure the ROI of your product quiz.
- [Tracking Quiz Dropoff and Completion Rates](https://store-docs.quizify.io/submissions-and-data/analytics-and-performance/tracking-quiz-dropoff-and-completion-rates.md): How to use Quizify's dropoff analytics to see which questions cause customers to abandon the quiz, and how to use that data to improve completion rates.
- [Understanding Your Quiz Analytics](https://store-docs.quizify.io/submissions-and-data/analytics-and-performance/understanding-your-quiz-analytics.md): Overview of all quiz analytics metrics in Quizify — views, unique views, completion rate, add-to-cart tracking, leads captured, revenue attributed, and dropoff data.
- [Deleting Quiz Submission Data](https://store-docs.quizify.io/submissions-and-data/managing-data/deleting-quiz-submission-data.md): Explains that Quizify does not offer self-service deletion of quiz submissions — to protect analytics and reports — and how to contact support or handle compliance-related removal requests.
- [Exporting Quiz Responses](https://store-docs.quizify.io/submissions-and-data/managing-data/exporting-quiz-responses.md): How to export Quizify quiz submission data as CSV — what columns are included, how to start the export from Submissions, and how the file is delivered.
- [Understanding Submission Data](https://store-docs.quizify.io/submissions-and-data/submissions/understanding-submission-data.md): Explains what data is recorded with each Quizify quiz submission — customer answers, user information form data, final score or result type when the quiz uses those modes, and submission timestamp.
- [Viewing Individual Quiz Responses](https://store-docs.quizify.io/submissions-and-data/submissions/viewing-individual-quiz-responses.md): How to expand a submission in Quizify to view the full response — a table of every question and answer, answer images, file upload links, and final score or result type when the quiz uses those modes.
- [Viewing Quiz Submissions](https://store-docs.quizify.io/submissions-and-data/submissions/viewing-quiz-submissions.md): How to access the submissions dashboard in Quizify and browse completed quiz responses — navigation, the list view, filtering by quiz, pagination, and what each column shows.
- [Quiz Loading Slowly](https://store-docs.quizify.io/troubleshooting/general-issues/quiz-loading-slowly.md): Guide to diagnosing and improving slow quiz load times in Quizify — covering image optimisation, JavaScript conflicts, hosting environment, and performance tips.
- [Unexpected Errors in the Quiz](https://store-docs.quizify.io/troubleshooting/general-issues/unexpected-errors-in-the-quiz.md): Guide to diagnosing unexpected errors in a Quizify quiz — blank screens, JavaScript console errors, broken layouts — with steps to investigate and report the issue.
- [Email Platform Not Receiving Quiz Leads](https://store-docs.quizify.io/troubleshooting/integration-issues/email-platform-not-receiving-quiz-leads.md): Specific troubleshooting guide for email marketing platforms (Mailchimp, Klaviyo, Brevo, etc.) not receiving quiz leads — covering API keys, email field requirements, and list config.
- [Integration Not Sending Quiz Data](https://store-docs.quizify.io/troubleshooting/integration-issues/integration-not-sending-quiz-data.md): General troubleshooting guide for any Quizify integration not receiving data after a quiz submission — covering authentication, email field requirements, and per-quiz settings.
- [Embed Code Not Working](https://store-docs.quizify.io/troubleshooting/quiz-display-issues/embed-code-not-working.md): Troubleshooting guide for when the Quizify embed code has been pasted but the quiz is not rendering — covering shortcode errors, paste location, and caching issues.
- [Quiz Changes Not Showing on the Storefront](https://store-docs.quizify.io/troubleshooting/quiz-display-issues/quiz-changes-not-showing-on-the-storefront.md): Guide for when changes made in Quizify (question edits, design updates, new answers) are not visible on the live storefront quiz — covering cache and update issues.
- [Quiz Not Loading](https://store-docs.quizify.io/troubleshooting/quiz-display-issues/quiz-not-loading.md): Troubleshooting guide for a Quizify quiz that appears on the page but does not load or is stuck on the loading screen — covering JS conflicts, theme issues, and more.
- [Quiz Not Showing on Shopify Store](https://store-docs.quizify.io/troubleshooting/quiz-display-issues/quiz-not-showing-on-shopify-store.md): A step-by-step troubleshooting guide for a Quizify quiz not appearing on the Shopify storefront — covering the most common causes and how to fix each one.
- [No Quiz Submissions Being Received](https://store-docs.quizify.io/troubleshooting/submission-issues/no-quiz-submissions-being-received.md): Troubleshooting guide for when customers are completing the quiz but no submissions appear in the Quizify dashboard — covering common causes and step-by-step fixes.