No Quiz Submissions Being Received

If customers are taking your quiz but no submissions are appearing in the Quizify dashboard, work through this checklist to identify the cause.

Step 1: Confirm Customers Are Completing the Correct Quiz

If you have multiple quizzes and the embed code on the page points to the wrong quiz, submissions are being recorded under a different quiz.

Open the page in Shopify and check the embed shortcode
In Quizify, verify the shortcode matches the quiz you expect customers to be completing
Check the submissions for all quizzes — the submissions may be appearing under a different quiz

Step 2: Check If the User Information Form Is Blocking Submission

If the user information form has required fields that customers are not completing, they may be unable to submit the quiz at all.

Take the quiz yourself on the live store
At the user information form step, leave the required fields blank and try to proceed
If the form blocks you, customers are likely abandoning at this step

Fix: either make the fields optional or review whether all required fields are necessary.

Step 3: Check for JavaScript Errors

A JavaScript error on the result page or submission step can prevent the submission from being recorded.

Open the quiz on your live store
Open the browser console (F12)
Complete the quiz while watching the console for errors
If a red error appears at the point of submission, note the error message

A JavaScript conflict with another app or theme script may be causing the submission to fail silently.

Step 4: Check for Active Filters in the Submissions Dashboard

The submissions may exist but be hidden by an active filter.

Go to the Quizify submissions dashboard
Check whether any filters are applied (date range, quiz filter, tag filter)
Clear all filters and check again

Step 5: Test the Full Quiz Flow Yourself

The most reliable way to confirm whether submissions are being recorded:

Open the quiz on your live store
Complete the quiz fully — including the user information form if enabled
Go to the submissions dashboard in Quizify
Look for your test submission

If your test submission appears, the quiz is working and the issue may be with specific customer journeys (e.g., customers abandoning at the form step).

Frequently asked questions

Can incomplete quiz responses be recorded?

Quizify records submissions when the customer reaches the result page. Customers who start but do not complete the quiz are not recorded as submissions.

Customers say they completed the quiz, but I see no submissions.

Start by taking the quiz yourself to confirm it records a submission. If yours records but customers' don't, the issue is likely in specific user behaviour — for example, closing the browser before the result page loads. If yours doesn't record either, there is a technical issue. Check for JS errors in the browser console.

New submissions stopped appearing after I made changes to the quiz.

If you recently made changes — such as adding a required field to the user information form, changing conditional logic, or editing the result page — one of those changes may have introduced a block. Undo recent changes one at a time and test after each to identify the culprit.

The quiz shows on my store, but submissions aren't being recorded.

This is typically a JavaScript error preventing the submission from completing, or a required field in the user information form is blocking customers. Take the quiz yourself with the browser console open to look for errors. Also, check that all required fields in the user info form are clearly visible and completable.