Embed Code Not Working

Prefer a no-code option? The App Block is an alternative to the embed code — add the Quizify app block to a section in the Shopify Theme Editor, enter your quiz ID (found on the Publish tab in your quiz editor), and save. No embed code required.

If you specifically want to use the embed code method and it is not working, work through the steps below.

Step 1: Confirm the Quizify App Embed Is Enabled

The app embed must be enabled in your Shopify Theme Editor before any embed code will work. Without it, the shortcode renders as plain text.

Go to Shopify admin → Online Store → Themes → Customise
Click App embeds in the left panel
Confirm Quizify is toggled on
Save

This is the most common reason the embed code shows as text instead of a quiz.

Step 2: Confirm You Copied the Correct Shortcode

Each quiz in Quizify has its own unique shortcode. Using the wrong shortcode (from a different quiz, or an outdated shortcode) will either render nothing or render the wrong quiz.

Open Quizify and go to the quiz you want to embed
Find the Embed section and copy the shortcode again
Compare it with what is pasted on your Shopify page

Re-paste the fresh shortcode to be sure.

Step 3: Check the Paste Location

The shortcode must be pasted as a standalone element — not inside a paragraph tag, a heading, a table cell, or any other existing block.

In the Shopify page editor:

Switch to HTML view
Find the shortcode in the source code
Check that it is not wrapped in <p>, <strong>, <em>, <h1>, or similar tags
If it is, remove the surrounding tags so the shortcode sits on its own line

Common mistake: pasting the shortcode while a paragraph block is selected in the visual editor, which wraps it in a <p> tag.

Step 4: Clear the Page Cache

Shopify and your browser may be caching an older version of the page.

Hard refresh: Ctrl + Shift + R (Windows) / Cmd + Shift + R (Mac)
Test in incognito or private browsing mode
If your store uses a third-party caching or CDN app, clear the cache through that app as well

Step 5: Try Pasting on a Different Page

To rule out a page-specific issue:

Create a new test page in Shopify
Paste only the Quizify shortcode on that page — nothing else
View the page on the storefront

If the quiz renders on the test page but not the original page, there may be conflicting content or HTML on the original page that is interfering with the shortcode.

Step 6: Re-Copy the Embed Code and Try Again

If none of the above steps work, start fresh:

In Quizify, navigate to the quiz's embed settings and copy the shortcode again
In Shopify, open the page editor
Delete the existing shortcode
Paste the freshly copied shortcode in a clean location
Save and view the page

Frequently asked questions

Can I paste the embed code anywhere on the page?

You can paste it in any block or section of your Shopify page, but it must be placed as a standalone element. Avoid placing it inside a paragraph, table, or custom HTML block that wraps it in extra tags. Placing it in its own empty block is safest.

I changed which quiz the shortcode points to but the old quiz still shows.

If you replaced the shortcode with a new one from a different quiz, clear your browser cache (Ctrl+Shift+R) and check in incognito mode. The old quiz may be cached in your browser. If the page uses Shopify's built-in CDN cache, it may take a few minutes to update.

I pasted the shortcode but it shows as plain text on my page.

This almost always means the Quizify app embed is not enabled in your Shopify Theme Editor. Go to Online Store → Themes → Customise → App Embeds and turn Quizify on. Save the theme. The shortcode will then render as a quiz.

The embed code worked on one page but not another.

Each page needs the shortcode pasted individually. Check that the shortcode was pasted on the second page as well. Also check for any conflicting content or custom HTML on the page that might be interfering.

The shortcode is pasted in the page but nothing renders.

Confirm the app embed is enabled and the shortcode is correct. Also check that the shortcode is not wrapped inside another HTML element. Open the HTML view of the page editor to check the code structure.