Setting Up an Automated Post-Quiz Email

Quizify can automatically send an email to customers immediately after they complete your quiz. This email can include their product recommendation, a personal message, and a link back to their results — making it a powerful follow-up tool for driving conversions.

How to Access the Customer Email Settings

Open Quizify from your Shopify admin
Open the quiz you want to configure
Go to Email within the quiz editor
Find the Send email section

Enabling the Automated Email

In the Customer Email settings:

Toggle the Send automated email switch to on
The email will now be sent automatically to every customer who completes the quiz and provides their email address via the user information form

The automated email is only sent to customers who have submitted an email address. If no email was collected, the email cannot be sent. Make sure the user information form is enabled and the email field is included on your quiz.

Setting the Sender Name and Reply-To Address

The sender name and reply-to email address control how the email appears to the recipient.

In the Sender Name field, enter the name you want displayed as the sender — for example, your store name
In the Reply-To Email field, enter the email address you want customer replies to go to — this is typically your store's customer service email

Customers who reply to the automated email will reach the reply-to address you set here.

Writing the Subject Line

The subject line is the first thing customers see when the email arrives in their inbox. A good subject line:

References the quiz outcome (e.g., "Your personalised skincare results are here")
Creates a sense of relevance and personalisation
Is under 60 characters for best display across email clients

Enter your subject line in the Subject Line field in the email settings.

Which Quiz Types Support the Automated Email

The automated post-quiz email works with all quiz recommendation types, including:

Answer-based (direct product link) quizzes
Score-based quizzes
Type-based quizzes

The dynamic variables available in the email body differ slightly depending on the recommendation type used.

How to Test the Email Before Going Live

Before enabling the automated email for live customers, send yourself a test:

Complete the quiz on your live store using a real email address
Check your inbox for the automated email
Verify the sender name, subject line, and email content display correctly
Click any links in the email to confirm they work

If the email does not arrive, check your spam folder and confirm the email field is enabled in the user information form.

Frequently asked questions

Can I set a custom sender name for the post-quiz email?

Yes. In the Customer Email settings, enter your preferred sender name in the Sender Name field. This is the name that appears in the "From" field of the email — for example, your store name or your brand name.

Do I need to collect the customer's email for the post-quiz email to send?

Yes. The post-quiz email is sent to the email address collected in the user information form. If the form is disabled or the email field is not included, Quizify has no address to send the email to and the email will not be sent.

Does the post-quiz email work with all recommendation types?

Yes. The automated email works with answer-based, score-based, and type-based recommendation quizzes. The dynamic variables available in the email body may differ by recommendation type — refer to the dynamic fields reference doc for the full list.

How do I set up an automatic email to customers after they complete my quiz?

Open your quiz in Quizify, go to Email, and find the Send Email section. Toggle the automated email on. Set a sender name, reply-to email, and subject line. The email will be sent automatically to every customer who completes the quiz and provides their email address.

When is the post-quiz email sent — immediately after submission?

Yes. The email is sent immediately after the customer completes the quiz and submits their email address. There are also other options like after 1 hour, 6, 10 and 24 hours.