Understanding Submission Limits

Each Quizify plan includes a submission limit — the maximum number of quiz completions you can receive per billing period. This guide explains what counts as a submission, what happens when you reach your limit, and how to track your usage.

What Counts as a Submission

A submission is counted each time a customer completes your quiz and reaches the result page. This includes:

Any quiz on your store
Whether or not the customer provided their email address
Whether or not the customer added a product to the cart

Customers who start the quiz but abandon it before reaching the result page are not counted as submissions.

How Submission Limits Are Counted

Submissions are counted on a monthly basis, aligned to your billing cycle. The count resets at the start of each new billing period.

If you have multiple quizzes on your store, all submissions across all quizzes count toward the same limit.

What Happens When You Reach the Limit

The behaviour when you hit the submission limit depends on your plan:

Free plan: The quiz may stop accepting new completions — customers who take the quiz may not be able to reach the result page.

Paid plans (Starter, Growth, Pro, Plus): Paid plans use a usage-based overage model. When you exceed the included submissions, you are charged an overage rate per additional submission (Starter: $0.05, Growth: $0.04, Pro: $0.03, Plus: $0.02). Your quiz continues to accept responses — it does not stop working.

The exact overage rate and whether your plan uses hard limits or overage billing depends on your specific Quizify version and plan. Check your plan details in Quizify for the precise terms.

How to View Current Submission Usage

Open Quizify from your Shopify admin
Go to Settings or Account
Look for a Usage or Billing section
Your current submission count for the billing period is displayed here

Monitoring your usage helps you anticipate when you are approaching the limit and whether an upgrade is needed.

Frequently asked questions

Are there overage charges if I exceed my plan limit?

On most paid plans, yes — there are overage charges for submissions beyond your plan's included limit. The rate per additional submission varies by plan. Check the pricing details in Quizify or your Shopify billing statement for the overage rate on your plan.

How do I check how many submissions I've used this month?

Go to Settings or Account in Quizify and look for a Usage or Billing section. Your submission count for the current billing period is shown there.

What counts as a quiz submission in Quizify?

A submission is counted when a customer completes the quiz and reaches the result page. Starting the quiz but not finishing does not count. Email address submission and add-to-cart actions are not required — simply reaching the result page is enough to count as a submission.

What happens when I reach my submission limit?

On the free plan, the quiz may stop accepting new responses once the limit is reached. On paid plans (Starter, Growth, Pro, and Plus), submissions continue beyond the limit, and an overage rate is charged per additional submission. Check your plan details in Quizify for your specific limit terms.

Will my quiz stop working when I hit the limit?

On paid plans, the quiz typically continues working beyond the limit, and you are charged overage fees. On the free plan, the quiz may pause. To avoid disruption, monitor your usage and upgrade your plan before reaching the limit if you anticipate high quiz traffic.