Billing and Payment Issues

Quizify billing is managed through Shopify's app billing system — not directly through Quizify. This guide explains how billing works and how to resolve common billing issues.

How Quizify Billing Works

Quizify charges are processed by Shopify's app billing system. This means:

You are charged through your Shopify account, not a separate Quizify account
Quizify charges appear on your Shopify invoice alongside other app charges
Payment is taken from the payment method on file with your Shopify account
Billing cycles align with your Shopify billing cycle

You cannot pay for Quizify separately from your Shopify account — all charges flow through Shopify.

Where to View Quizify Charges

Go to your Shopify admin
Navigate to Settings → Billing
Under Bills or Invoices, select the relevant billing period
Quizify charges appear as line items within your Shopify invoice

Unexpected Charges

Overage Charges

The most common unexpected charge is an overage fee — additional charges for quiz submissions beyond your plan's included limit.

If your quiz received more submissions than your plan includes, you are charged per additional submission at the overage rate for your plan.

To avoid overage charges: monitor your submission usage in Quizify and upgrade your plan before you approach the limit.

Plan Change Charges

Upgrading mid-billing-cycle may result in a pro-rated charge for the remainder of the cycle at the new plan rate.

Failed Payments

If a payment for Quizify fails:

Shopify will typically retry the payment automatically
You may receive an email notification from Shopify about the failed payment
If the payment continues to fail, Shopify may pause the app until the payment issue is resolved
Check and update your payment method in Shopify admin → Settings → Billing → Payment methods

A failed payment can cause your quiz to stop working if Shopify pauses the app. Resolve the payment issue promptly to restore access.

Refund Requests

Quizify charges are processed through Shopify's billing system. Refund requests should be directed to Quizify support — not Shopify support. Quizify's refund eligibility depends on the circumstances:

Accidental upgrades: Contact Quizify support promptly
Overage charges: Generally not refundable, but contact support if you believe the charges are incorrect

How to Cancel Quizify

Cancelling Quizify stops future billing but does not automatically delete your data:

Go to Shopify admin → Apps
Find Quizify in your installed apps
Click Delete or Uninstall
Confirm the uninstall

After uninstalling, you will no longer be billed for Quizify. Note that uninstalling may affect whether your quiz data (quizzes, submissions) is retained — contact Quizify support before uninstalling if you want to preserve your data.

Frequently asked questions

Can I get a refund for Quizify?

Refund eligibility depends on the circumstances and Quizify's refund policy. Contact Quizify support directly — not Shopify support — to discuss a refund request. Include your store URL and the details of the charge in question.

How do I cancel my Quizify subscription?

Uninstall Quizify from your Shopify admin → Apps page. Uninstalling stops all future billing. Before uninstalling, export any submission data you want to keep.

How do I view my billing history for Quizify?

Go to Shopify admin → Settings → Billing. Under Bills or Invoices, you can see all past billing periods and view individual invoices. Quizify charges are listed as line items within each invoice.

My payment failed — what happens to my quiz?

Shopify will attempt to retry the payment. If it continues to fail, Shopify may pause the Quizify app, which could cause your quiz to stop working for customers. Resolve the payment issue by updating your payment method in Shopify admin → Settings → Billing.

Where do I see my Quizify charges?

Quizify charges appear in your Shopify invoice. Go to Shopify admin → Settings → Billing and open the relevant invoice for the billing period. Quizify subscription and overage charges appear as line items.

Why was I charged more than my plan price?

If your quiz received more submissions than your plan's monthly limit, overage charges are added. Overage fees are per additional submission at the rate for your plan. Check your submission usage in Quizify to see how many submissions you received in that period.