> ## Documentation Index
> Fetch the complete documentation index at: https://store-docs.quizify.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Quiz Not Loading

> Troubleshooting guide for a Quizify quiz that appears on the page but does not load or is stuck on the loading screen — covering JS conflicts, theme issues, and more.

If the quiz container appears on your page but the quiz never loads — or is stuck on a loading spinner — there is usually a JavaScript conflict, a network issue, or a browser-level problem. Work through this guide to identify the cause.

***

## What "Not Loading" Means

This guide covers situations where:

* The quiz container appears on the page (a space or loading spinner is visible)

* But the quiz content — questions, answers, buttons — never appears

* The spinner rotates indefinitely or the page shows a blank white space

If the quiz is not visible at all (no container, no space), see [Quiz Not Showing on Shopify Store](/quiz-not-showing-on-shopify-store) instead.

***

## Step 1: Check for JavaScript Errors in the Browser Console

JavaScript errors are the most common cause of a quiz that loads the container but never renders content.

1. Open your quiz page on the storefront

2. Press **F12** (or right-click and choose **Inspect**) to open the browser developer tools

3. Click the **Console** tab

4. Reload the page while watching the console for red error messages

5. Look for errors referencing Quizify, or errors that appear at the same time the quiz would normally load

If you see errors, note the error message text — it will help identify the cause.

***

## Step 2: Test in a Different Browser or Incognito Mode

Browser extensions can interfere with JavaScript and prevent quizzes from loading.

1. Open the quiz page in an incognito or private browsing window (which disables most extensions)

2. Also test in a different browser (Chrome, Firefox, Edge, Safari)

If the quiz loads in incognito but not in normal mode, a browser extension is likely the cause. Disable extensions one by one to identify which one is causing the conflict.

***

## Step 3: Check for Conflicts with Other Apps

Third-party Shopify apps that inject JavaScript — such as popups, chat widgets, review apps, or loyalty programs — can sometimes conflict with Quizify.

To test:

1. Temporarily disable other Shopify apps (particularly those that add scripts to the storefront)

2. Reload the quiz page

3. If the quiz now loads, re-enable apps one at a time to identify the conflicting one

Contact the conflicting app's support team or Quizify support with the conflict details.

***

## Step 4: Test on a Slow Connection or Different Network

Sometimes a quiz fails to load due to network conditions — particularly if quiz assets (images, scripts) are loading slowly.

1. Test on a different network (switch from WiFi to mobile data or vice versa)

2. Test with browser developer tools set to simulate a fast connection

If the quiz loads on a faster connection, large unoptimised images in the quiz may be causing a timeout.

***

## Step 5: Check the Quizify App Embed

A partially enabled app embed can cause the quiz to appear as a container but fail to load properly.

1. Go to Shopify admin → **Online Store → Themes → Customise**

2. Check **App embeds** and confirm Quizify is fully enabled

3. Save and reload the quiz page